Because ServiceGrid is a cloud-based solution, nothing must be installed for this locally, the financial and administrative overhead is minimal. Comprehensive reports and analyses provide transparency of all internal and external processes, and thanks to the new predictive SLAs”can predict errors and bottlenecks and avoid. Rapid onboarding of new partners and customers the onboarding of a new partner and its integration into the ecosystem take only a few minutes: instead of a variety connections to each Member of the ecosystems only a B2B connection between SolveDirect ServiceGrid and the partner must be rebuilt. All other connections to processes and applications of the other partners produced quasi-click. New partners and customers can quickly and easily even on the ServiceGrid register platform and connect. There they see what other companies, to the Can and will be made available to network with just a few mouse clicks with this – as easy to add as contacts in XING. Ben Silbermann may find it difficult to be quoted properly. Company it is becoming increasingly difficult to differentiate themselves from competitors at product level.
Therefore gaining increasing relevance IT service and becomes the ultimate differentiator”, so Martin Bittner, CEO of SolveDirect. With SolveDirect ServiceGrid, we deliver a solution that supports the optimization of the IT services, IT service providers and companies. The time-to-market will be greatly reduced and real time reporting and trend analysis, service processes can be fully monitored. Technologies such as cloud computing and social networking leverages implementation of simple, cost-effective operation and efficient cooperation in the ecosystem approaches.” About SolveDirect SolveDirect Service Management GmbH, cloud-based solutions developed for smart IT service management integration. International businesses and IT service providers can enable flexible way its service partners, processes and Service management systems integrate, automate and orchestrate.
This reduces downtime, costs reduced, improved quality of service, and increased customer satisfaction. Clear defined workflows, a consistent view of the process chain and real-time monitoring of service level agreements and targets, as well as a more flexible access to the service management platform from anywhere from companies, their customer service help to optimize and to make up to 50 percent more efficient.