Yes, the potential customer inquiries are important, but remember that you have the money to this person in the bank. No money in power? hard cash! So the first priority to unhappy customers with a quick response. 2. Be respectful? Remember not get angry. A nice, calm attitude will go a long way to take the heat of rhetoric. 3.
be informed? Reply depth to each point that has been done and add any other information that might be useful. Misunderstanding or lack of knowledge rather than a problem with the product itself is often the real problem. Part of being informative is also out of your way to remind the client of their right to return or replace the product under the (generous) total satisfaction guarantee. Being front and positive about this go a long way to disseminate any concerns the client may have about having to struggle with money from their hands at some point in the future. Apply the methods and possibilities of ensuring the sale increase dramatically. But remember that if you lose the sale, positive approach and may have saved the customer: the business part on good terms and maintain the potential for future sales and have at least neutralized a lot of negative word of mouth advertising. 3. Sell more! Now this may sound crazy, but a dissatisfied customer is actually a selling opportunity in disguise. Just think for a moment: Maybe they are unhappy because they got what they wanted from their initial purchase.