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Month: February 2016

Beat Auto Service Management

Beat Auto Service Management

As a result of automation in the enterprise by 20% accelerated customer service, a 15% decreased formation time orders fell a few times during the payroll, has accelerated the process of control receivables from counterparties. The main activity of car-care center Gebara Racing is the repair and servicing of cars of foreign manufacturers. The company is engaged in complex service cars and selling auto parts for European cars. The company offers engine repair, electronics and electrics. In 2001 Gebara Racing became the official representative of Bosch AutoServise” and the dealer Webasto in the Krasnoyarsk Territory. On Since the implementation of programs of “1C: Trade Management 8” and “BIT: Managing service station 8” in the company used a different product that did not suit the complexity of the system upgrade, uncomfortable and highly functional cost of service. The purpose of automation was to minimize the cost of software maintenance, the need to reduce time on the payroll and the need to obtain immediate and reliable information on mutual customers. After analyzing the software market had opted for making “1C: Trade Management 8” and “BIT: Managing service station 8” because of their ease of completion and affordable price.

As a partner, was selected as “1C: Accounting and Trade” (BIT), because the firm has extensive experience in automated trading enterprises, the introduction of “1C: Trade Management 8” and its product “ICE: Managing service station 8.” 7 have been automated jobs. In the course of the project was made by analysis of customer needs, adapting to the tasks carried out the customer, set the following modules: inventory management, procurement management, sales management, accounting work orders, payroll, retail sales, settlements with the contractors, is being exchanged with the system “1C: Enterprise 8”, trained users. In software product “ICE: Managing service station 8” it is possible to calculate the salary for the employees not only salary but also on the value of norm-hours, actual hours and the percentage of the price of work. Also implemented mechanism to produce and control the settlement with the employees. The results of automation: At 15% down time of formation of orders; At 20% speed up customer service, which contributed increase customer loyalty; accelerated the process of monitoring accounts receivable counterparties; Several times decreased time payroll staff. Kuzmin, Vladimir Dmitrievich Head of Sales Gebara Racing tells about the results of automation: “We are pleased with the specialists of” 1C: Accounting and Trade “(BIT). The introduction of products of “1C: Trade Management 8” and “BIT: Management service station 8 “steel reflect true and current information on the work performed, on the balance of goods in warehouses, accounts receivable and work in the accounting service center.”.

Manager System

Manager System

It is very difficult to refuse to already established processes and spend again understandable amount of resources on adapting processes which may not be able to improve or at least provide the same level of work in the new system, as in the old. The last point seems the simplest to implement, but it is at first glance. First, you need to teach Manager for applications using both systems, such as HP Service desk and IBM Rational ClearQuest. Second, because in the workplace will be installed two systems, then of course for each system requires separate licenses. Third, very would be difficult to arrange proper registration process applications, ie initially it will be difficult to correctly identify the application and register it in the right system. Well, if you suddenly need to be translated on request processing for some reason the developers of the department in the service department, then the manager will have to manually transfer information about the application. Fourth, even if it will generate flawless process identifying the problem, which further ensures error-free determination of the recipient's errors, to obtain information about the status of the application in error manager will still have to conduct its own database and numbering in he will be celebrating all the incoming requests and place them in different systems. As you can see, it is difficult to determine the correct path of the situation. Often try to make one of the first two paragraphs, with takes time, money and nerves when attempting to force one system all the necessary aspects.