Yes, the potential customer inquiries are important, but remember that you have the money to this person in the bank. No money in power? hard cash! So the first priority to unhappy customers with a quick response. 2. Be respectful? Remember not get angry. A nice, calm attitude will go a long way to take the heat of rhetoric. 3.
be informed? Reply depth to each point that has been done and add any other information that might be useful. Misunderstanding or lack of knowledge rather than a problem with the product itself is often the real problem. Part of being informative is also out of your way to remind the client of their right to return or replace the product under the (generous) total satisfaction guarantee. Being front and positive about this go a long way to disseminate any concerns the client may have about having to struggle with money from their hands at some point in the future. Apply the methods and possibilities of ensuring the sale increase dramatically. But remember that if you lose the sale, positive approach and may have saved the customer: the business part on good terms and maintain the potential for future sales and have at least neutralized a lot of negative word of mouth advertising. 3. Sell more! Now this may sound crazy, but a dissatisfied customer is actually a selling opportunity in disguise. Just think for a moment: Maybe they are unhappy because they got what they wanted from their initial purchase.
In most cases it is assumed the “job training” like this process is to meet the educational needs of new graduates. However, what is accurately known is not referred to in this phrase. The term Training, according to the Royal Academy of Spanish Language: is the ‘action and effect of training. ” (1) Train in turn comes from ‘clever’ and this from Latin dexter, dextra, dextrum (2) and means to do right, teach, instruct. (1) Right means: Handy, an expert in a skill or trade. (1) The term work refers to belonging or related to work, in its economic aspect, legal and social. (1) Then the job training as meaning, is simply to do business or an individual expert in a particular job.
But what is meant by making someone proficient or expert? Well this has been written since the last century but the major representative figures in the investigation of this issue have not reached a consensus among them to define it but if you have points of overlap. Now let’s look some of the concepts given by these authors to arrive at a definition which characterizes the job training in the current situation.
According to Carlos Alvarez and Ana M. Garcia: The Education Training is the stage where the graduate has to mature all the necessary conditions to enable successful development of their professional activity, which may be affected not only by lack of skill, but also by the lack of knowledge to solve professional problems. The work of these authors did not set out to define the job training but fail to approach the most important characteristics of the graduate who is at this stage since the main goal of this when you have finished.